Patient centricity

  • Commit to ‘best results and experience’ for our patients.
  • Treat patients and their caregivers with sympathy, care and understanding.
  • Our patients’ requirements will come first


  • Be righteous, open and truthful.
  • Model and live our values.
  • Exhibit moral courage to speak up and do the correct things.


  • Proactively support each other and function as one team.
  • Respect and value individuals at all levels with miscellaneous opinions, experiences and backgrounds.
  • Put organization requirements before department / self-interest.


  • Be responsible and take pride in whatever we do.
  • Take initiative and rise above the call of duty.
  • Deliver the promise and agreement made.


  • Endlessly improve and modernize to exceed expectations.
  • Adopt a ‘can-do’ approach.
  • Challenge ourselves to implement things differently.