General Overview

1. What is the VIP Treatment service at Viezec?
   VIP Treatment at Viezec offers exclusive, personalized medical care in India with end-to-end assistance, including travel, treatment, and aftercare.

2. Who is eligible for VIP Treatment?
   Any international patient seeking premium healthcare services and personal coordination in India can access VIP Treatment.

3. Why should I choose Viezec for VIP healthcare?
   We combine top-tier medical expertise, JCI-accredited hospitals, and personalized concierge services to make your journey smooth and successful.

4. Is this service available only in Delhi?
   No, we work with hospitals across India. Depending on your medical needs, we coordinate treatments in major cities like Mumbai, Chennai, and Bangalore.

5. What makes Viezec’s VIP service different from regular medical tourism?
   It’s a complete luxury medical experience—customized attention, zero wait times, premium lodging, and round-the-clock support.

Medical Services & Specialties

6. What treatments are offered under VIP services?
   We offer treatments in cardiology, orthopedics, oncology, stem cell therapy, neurology, and more.

7. Do you offer regenerative medicine or stem cell therapies?
   Yes, we specialize in advanced stem cell and exosome therapies for conditions like spinal injuries, osteoarthritis, and diabetes.

8. Can I receive cancer treatment through this service?
   Absolutely. We coordinate oncology care including chemotherapy, radiation, and surgical oncology in top-tier hospitals.

9. Do you provide cosmetic and plastic surgery options?
   Yes, our network includes specialists in rhinoplasty, liposuction, hair transplants, facelifts, and more.

10. Is dental treatment available under VIP care?
    Yes, we offer dental implants, cosmetic dentistry, and full smile makeovers with minimal waiting time.

Planning and Travel

11. Will Viezec help me plan my trip to India?
    Yes, we handle everything—from medical visa assistance to airport transfers and hotel bookings.

12. Can I get help with booking flights?
    While we don’t directly book flights, we guide and assist you in finding the best travel options.

13. Is airport pickup included?
    Yes, VIP patients receive complimentary airport pickup and drop-off.

14. Can I bring a companion with me?
    Absolutely. We make arrangements for family or friends traveling with you.

15. Are accommodations included in the VIP package?
    Yes, we provide a range of accommodation options—luxury hotels, serviced apartments, or patient guesthouses.

Before You Arrive

16. What documents are needed before I travel?
    You’ll need a valid passport, medical visa, medical records, and diagnostic reports.

17. Can I speak to a doctor before coming to India?
    Yes, we offer pre-arrival teleconsultations with specialists to discuss your condition and treatment plan.

18. Will I get a detailed treatment estimate in advance?
    Yes, after reviewing your medical history, we provide a complete cost estimate and timeline.

19. How soon can treatment begin after I arrive?
    Treatment can usually begin within 24–48 hours of your arrival, depending on your condition.

20. Do I need travel insurance?
    While not mandatory, we highly recommend having travel or medical insurance.

During Treatment

21. Do I get a personal case coordinator?
    Yes, each patient is assigned a dedicated case manager who handles everything from hospital coordination to post-care.

22. Will there be a language barrier?
    No. Our team provides interpreter support in major languages to ensure smooth communication.

23. What if I need to change hospitals during treatment?
    We assist in seamless transitions between hospitals if required, with no disruption to your care.

24. Are the hospitals internationally accredited?
    Yes, we work only with NABH and JCI-accredited hospitals to ensure the highest safety and quality standards.

25. Is emergency care available during my stay?
    Yes, emergency medical care is available 24/7, and we’re just a call away at any time.

Post-Treatment & Recovery

26. What kind of follow-up is provided?
    We offer post-treatment consultations in person or online and help with recovery planning if needed.

27. Can rehabilitation services be arranged?
    Yes, we coordinate physical therapy, rehab, or nursing care if required post-treatment.

28. Will I receive medical documentation after treatment?
    Yes, we provide all necessary medical records, prescriptions, and discharge summaries.

29. Can I continue treatment from home after returning?
    Our team stays in touch and helps coordinate with your local physicians if needed.

30. What happens if complications arise after returning home?
    We offer ongoing teleconsultations and can help plan a return trip if re-evaluation is needed.

Costs & Payments

31. How are the treatment costs calculated?
    Pricing is based on the treatment, hospital, doctor, and add-on services you choose.

32. Are there any hidden charges?
    No. We maintain full transparency in our quotations and break down every cost.

33. Is payment made before or after treatment?
    An advance is usually required to confirm appointments; the balance is paid directly to the hospital.

34. Can I pay in my home currency?
    We accept international payments and assist with currency exchange if needed.

35. Is insurance accepted for VIP services?
    Some hospitals may accept international insurance. Our team will help you verify your coverage before arrival.